We apologize for the inconvenience you're experiencing.
Here are some troubleshooting steps to address this issue:
1. Please ensure you have provided consent for all documents (Aadhar Card, PAN Card, Driving License, RC of Vehicles, Ration Card, Class X Marksheet, Class XII Marksheet and Vehicle Insurance Certificate) to be imported into Zoop Wallet. This is necessary for successful import.
2. Verify that you are entering the correct details for the specific document you are trying to import. Accuracy in data entry is crucial.
3. Make sure your device has a stable and strong internet connection while importing from DigiLocker. A poor or intermittent connection can cause issues.
4. Occasionally, DigiLocker servers may experience downtime. If you suspect this is the case, we recommend waiting for some time and then attempting to import the document again.
If you still facing the same issue, we request you to create a ticket by sending an email to [email protected] or you can also talk to our Live agent (Menu > Help)