ZOOP.ONE

Download associated queries 0

Upload related issues 0

Enrollment FAQ's 0

Everything about Zoop wallet 0

Common Support Questions 0

Your Safety, Our Priority 0

OTP related 0

How to safely save documents 0

File sharing made easy! 0

All About Cloud Backup 0

Backup's Troubleshooting Steps 0

Commonplace 0

Deals/Discounts 0

Locker 0

Documents Supported in Zoop Wallet. 1

• Documents Supported in Zoop Wallet.

Documents Addition. 5

• How to Add Documents?
• How to Import Documents from File Manager?
• How to scan and store document?
• Scanning Capabilities.
• How to Add Documents from Gallery?

Document Sharing. 5

• Sharing methods available
• How to Share Documents?
• What is Secure Sharing?
• How to Disable Secure Sharing?
• Tracking of Shared Documents (Share Log)

Family Members Documents Storing. 5

• Can i store my family member's documents in Zoop Wallet?
• How to create Family Member Profile?
• Editing Family Member Profile.
• Limits on Family Accounts and Usage.
• Adding Family Members Documents.

Adding Documents from other Apps directly into Zoop Wallet App. 4

• How to import documents from other apps into Zoop Wallet?
• Where will my document get stored, if I import it from another app?
• Can I import a password-protected file into Zoop Wallet?
• How many documents can I import from another app?

Documents Edition. 4

• How to add tags to the existing document stored in Zoop Wallet?
• How to Merge Documents?
• How to export a document page(s) from stored PDF?
• How to Add more pages to the document stored in Zoop Wallet?

Benefits & Offers (Zoop Exclusive) 8

• Is Zoop Exclusive an Ads section?
• What is Zoop Exclusive Offers?
• Offers Category.
• Customized Offers as per User Profile.
• What does the 'ZOOP EXCLUSIVE' tag signify under certain offers?

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Protected PDFs (Passwordless Experience) 3

• What is Protected PDFs?
• How to use Protected PDFs Feature?
• I'm unable to enable the Protected PDFs feature. What should I do?

General Queries. 12

• What is Zoop Wallet?
• How to create a Zoop Wallet account?
• How to Login?
• How to Update/Change phone number?
• How to Set/Change Share PIN?

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DigiLocker Queries. 7

• How is Zoop Wallet related to DigiLocker?
• How to Import Documents from DigiLocker in Zoop Wallet?
• How do I import a single document from DigiLocker to Zoop Wallet?
• I'm not receiving DigiLocker OTP.
• Forgot DigiLocker Security PIN

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DigiLocker Technical Queries. 1

• I'm unable to Import DigiLocker documents in Zoop Wallet.

All about Cloud Backup. 5

• How secure is Cloud Storage?
• How much storage is provided?
• Where is my data stored?
• Is cloud storage Free?
• Can I buy Storage?

Backup's Troubleshooting. 5

• What if my Cloud Storage is full?
• Is it possible to access documents backed up on cloud storage simultaneously on multiple devices?
• What should I do if the document restoration process is taking a long time?
• It's showing documents not backed up, what to do?
• How can I store a document greater than 100 MB?

Privacy & Security Related. 5

• Is Zoop Wallet Safe?
• Protection of Personal Information
• Why should I store my documents in Zoop Wallet?
• Can anyone access my Documents apart from me?
• Data Sold to third parties?

All About Scanning 5

• What are the scanning modes available in Zoop Wallet?
• What is the difference between Single Mode and Batch Mode while scanning documents?
• Why is there 'BETA' Tag on some features in Scan?
• Are 'BETA' features free to use?
• Is Scanning Documents & IDs available offline?

Scanning Capabilities 2

• Common Scanning Tools for capturing scans in each mode(ID Scan, Single Scan, Batch Scan)
• Common Scanning Tools for previewing scans in each mode(ID Scan, Single Scan, Batch Scan)

HD Mode 4

• How HD scan is beneficial for scanning?
• Is HD scan free to use in Zoop Wallet?
• What is the resolution limit for HD scans?
• Is HD mode available in every scanning mode?

Auto Capture 3

• What are the benefits of using Auto Capture?
• Is Auto Capture available in every mode of scanning?
• How do I use the Auto-Capture feature in the Zoop Wallet App?

Grid Lines 3

• How does Grid Lines assist me while scanning documents?
• How to use Grid Lines feature?
• I am unable to find Grid Lines tool while scanning my ID documents. Why?

Filters & Adjustment 4

• How do the Filters & Adjust (Brightness/Contrast) options assist me after scanning in Zoop Wallet?
• What filters could i apply to my scan?
• How do I apply filters to my Scans in Zoop Wallet?
• How does the Adjust (Brightness/Contrast) assist me in making my scans better quality?

Auto-Detection of Corners & Auto-Cropping 2

• How does 'Cropping' tool helps in taking perfect scan?
• Can I opt out of auto-cropping in Zoop Wallet?

ID Card & Single Mode Scanning 3

• How efficiently can I scan an ID card in Zoop Wallet?
• How does Single Scanning Mode work in Zoop Wallet?
• Can I Scan Multiple pages using Single Mode?

Documents Scanning- Batch Mode 2

• How does Batch Scanning Mode work in Zoop Wallet?
• Is there any limit for scanning documents in Batch Mode?

Troubleshoot for Scanning 6

• I am unable to scan documents or use the scanner in Zoop Wallet?
• Is it possible to scan documents and edit them without an internet connection?
• Can I add filters to a document that is already saved in Zoop Wallet?
• I'm unable to drag corners detected in my scan.
• I'm unable to find corners detected in my scan.

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Get Gmail Documents to Zoop Wallet Automatically. 8

• How does 'Get Docs from Gmail' works & how could I benefit from this?
• Guide me how to get documents from Gmail to Zoop Wallet step-by-step.
• Can I get documents from multiple Gmail accounts?
• What types of documents can I expect to be added from my Gmail into Zoop Wallet if i connect my Google Account?
• Can I edit documents received from Gmail?

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Troubleshooting for 'Gmail Documents' 4

• I'm unable to connect my Gmail Account
• How do I remove my Gmail Account from Zoop Wallet?
• My documents are not getting added in Zoop Wallet from my Gmail
• Where do i find the option to manage my preferences against my gmail account linked to Zoop Wallet?

Merge PDFs 8

• Does Zoop Wallet support the merging of documents? How could I access it?
• What types of documents can I merge?
• Can you provide a step-by-step guide on how to merge PDFs?
• How can I merge PDFs chosen from my phone's file manager?
• Is there a limit to the number of PDFs I can merge?

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Add Pages 4

• What is 'Add pages' feature and what are the benefits?
• Is there any limit in adding pages?
• How to use Add pages feature?
• How can I add pages to document already stored in Zoop Wallet?

Reorder Pages 3

• What is Reorder pages Feature in Zoop Wallet?
• How to Reorder Pages of a document?
• How to Reorder Pages of a PDF which is already stored in Zoop Wallet?

Extract Pages 3

• What is Extract Pages feature and how it works?
• How to Use the Extract Page Feature?
• Can I Extract Pages from a PDF Stored in Zoop Wallet?

Remove Pages 3

• What is the Remove Pages Feature in Zoop Wallet, and How Does It Work?
• How to Remove Pages from a PDF and Store It in Zoop Wallet?
• Can I Remove Pages from a Stored PDF in Zoop Wallet?

All about Zoop Plus (Premium Tier) 5

• What is Zoop Plus, and what are its benefits?
• How can I subscribe to Zoop Plus?
• Is a free trial available for Zoop Plus?
• Can I use Zoop Wallet without subscribing to Zoop Plus?
• Where do i manage my subscrption?

Features in Zoop Plus 2

• What features are exclusive to Zoop Plus members?
• Would I be receiving new Premium Features as they get released against Zoop Plus tier?

Subscrption Plan and Pricing 6

• Subscription Plans Available in Zoop Plus
• Offers and Discounts Available
• How can I switch from one subscription plan to another?
• How am i billed for my subscription?
• Can I switch devices after subscribing, and will my subscription remain valid?

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Payments & Refunds 4

• What payment methods are available for purchasing a Zoop Plus subscription?
• Can I update the payment method for my Zoop Plus subscription?
• How do I add a payment method for my Zoop Plus subscription?
• Will I get a refund if I cancel my subscription?

Troubleshoot for Subscption 5

• My transcation failed, however my money was deducted
• How do I restore my Zoop Plus subscription on a new device?
• Why am I unable to activate my Zoop Plus subscription?
• What if im stuck while purchasing the subscription
• If I delete my Zoop Wallet account, will my subscription remain active?

Frequently Asked Questions 11

• How is Zoop Wallet related to DigiLocker?
• What documents can I store in Zoop Wallet?
• Which documents can be imported from DigiLocker into Zoop Wallet?
• Can I create/import APAAR ID/ABC ID in Zoop Wallet?
• How to set/change Share PIN?

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Zoop Wallet Features 9

• How to Import Documents from File Manager?
• How to scan and store document?
• How to Add Documents from Gallery?
• Sharing methods available
• Can i store my family member's documents in Zoop Wallet?

View all 9

DigiLocker specific 4

• How to import Pan Card?
• How to Import Driving License?
• Forgot DigiLocker Security PIN
• How do I import a single document from DigiLocker to Zoop Wallet?

Zoop Plus (Premium) 8

• What is Zoop Plus, and what are its benefits?
• How can I subscribe to Zoop Plus?
• What features are exclusive to Zoop Plus members?
• Subscription Plans Available in Zoop Plus
• Offers and Discounts Available

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Protection of Personal Information 5

• Is Zoop Wallet Safe?
• Protection of Personal Information
• Can anyone access my Documents apart from me?
• How to Lock Zoop Wallet App?
• Data Sold to third parties?

Profile Related 3

• How to Update/Change phone number?
• How to Update Name/DOB?
• How can I change my profile Role (Profile type)?

Technical issue.. 6

• Not receiving OTP
• OTP not working
• Document Addition Failed Or Unable to Add Documents
• I'm Unable to Share Documents
• I'm unable to find Downloaded Documents

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Gmail Sync 5

• How does 'Get Docs from Gmail' works?
• How to get documents from Gmail to Zoop Wallet?
• Can I integrate my Yahoo or Outlook email ID to get documents in Zoop Wallet?
• What types of documents can I import from Gmail to Zoop Wallet?
• Where do i find the option to manage my preferences against my gmail account linked to Zoop Wallet?

Document Organisation 5

• What document categories are available in Zoop Wallet?
• What types of documents are supported in Zoop Wallet?
• How can I add tags to documents in Zoop Wallet?
• How can I use the Sort & Filter feature in Zoop Wallet?
• How do I remove filters in Zoop Wallet?

Supported Documents and categories 4

• What are the available categories in Zoop Wallet?
• What document types are supported in Zoop Wallet?
• Can I create custom categories in Zoop Wallet?
• Can I store document types other than those available in predefined categories?

Organising Document 5

• How is Zoop Wallet better than other apps for organizing documents?
• What features does Zoop Wallet offer to help organize documents efficiently?
• Can I Categorize documents in Zoop Wallet?
• Is it possible to rename or add tag documents for better organization in Zoop Wallet?
• How do I move a document from one category to another in Zoop Wallet?

Document access and Search 4

• Can I search for documents in Zoop Wallet using document names?
• How can i access documents from Home Screen by search?
• Is it possible to search for documents within a specific category?
• What search filters can I use to quickly find a document in Zoop Wallet?

Document accessiability Sort & Filters 6

• How Sort/Filter could help you find your document faster within a category?
• How do I sort my documents?
• How do I filter documents in Zoop Wallet?
• Can I apply both sorting and filtering at the same time?
• Will the app remember my sorting and filtering preferences?

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Troubleshoot for Document Organisation 6

• I can't find the document type I need in Zoop Wallet. What should I do?
• I’m unable to search for my documents even after entering the correct document name. What should I do?
• Why is the 'Sort and Filters' option not working?
• Why can't I see any changes after applying a filter?
• Why do my filter preferences disappear after closing the app?

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Privacy & Security Features 6

• What Security features are there in Zoop Wallet?
• What is Secure Sharing via Zoop?
• What is ZPIN and what are its benefits?
• What features can I use ZPIN for?
• How do I manage app permissions in Zoop Wallet?

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ZPIN 4

• What is ZPIN and its benefits?
• How to use the ZPIN feature?
• For which features can ZPIN be used to unlock?
• Can I switch between Device Lock and ZPIN?

Secure Sharing 5

• What is Secure Sharing via Zoop?
• How to use Secure Sharing in Zoop Wallet?
• How Secure is Secure Sharing in Zoop Wallet?
• What are the sharing methods available via Secure Sharing?
• Where is the Secure Share PIN, and why can’t I use it anymore?

Device Lock 3

• How does the Device Lock feature work in Zoop Wallet?
• How do I enable Device Lock in Zoop Wallet?
• Is Device Lock different from ZPIN?

Protected PDFs (Accessing) 4

• What is the Protected PDFs feature in Zoop Wallet?
• How can I unlock a password-protected PDF in Zoop Wallet?
• Does enabling this feature remove the original password of the PDF?
• Do I need to enter the original password every time to open a protected PDF?

My Cards (Masking/Unmasking of My Cards) 3

• What is the 'My Card' feature in Zoop Wallet?
• What does masking and unmasking mean in 'My Card'?
• How can I unmask my Aadhar or PAN number?

Troubleshoot for Security Features 5

• I'm unable to use the ZPIN feature, what should I do?
• I'm unable to disable the ZPIN feature in Zoop Wallet. What should I do?
• I'm unable to share my documents using my share PIN, why so?
• I forgot my ZPIN. How can I reset it?
• Is my card information shared with Zoop Wallet or third parties?