We apologize for the inconvenience you’ve experienced.
Please note that all payments for subscriptions are processed directly by the Google Play Store/Apple App Store, and Zoop Wallet does not handle these transactions.
Here’s what you can do:
1. Contact Google Play Store/Apple App Store support for assistance with the transaction.
If the issue still persists, please raise a ticket with us at [email protected], or talk to a live agent via Help > Talk to an Agent, so we can assist you in resolving the issue with Google Play Store/Apple App Store support.