Zoop Wallet
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Knowledge base
App issues
Download associated queries
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Upload related issues
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Login & Registration related
Enrollment FAQ's
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General Queries
Everything about Zoop wallet
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Common Support Questions
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Privacy & Security related
Your Safety, Our Priority
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OTP related issues
OTP related
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Digilocker, Scan & save
How to safely save documents
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Set share PIN & how to share documents
File sharing made easy!
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Student Onboarding
All About Cloud Backup
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Backup's Troubleshooting Steps
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Benefits/Offers(Students & Professionals)
Commonplace
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Deals/Discounts
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Latest Digilocker
Locker
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Zoop Wallet Features
Documents Supported in Zoop Wallet.
1
Documents Supported in Zoop Wallet.
Documents Addition.
5
How to Add Documents?
How to Import Documents from File Manager?
How to scan and store document?
Scanning Capabilities.
How to Add Documents from Gallery?
Document Sharing.
5
Sharing methods available
How to Share Documents?
What is Secure Sharing?
How to Disable Secure Sharing?
Tracking of Shared Documents (Share Log)
Family Members Documents Storing.
5
Can i store my family member's documents in Zoop Wallet?
How to create Family Member Profile?
Editing Family Member Profile.
Limits on Family Accounts and Usage.
Adding Family Members Documents.
Adding Documents from other Apps directly into Zoop Wallet App.
4
How to import documents from other apps into Zoop Wallet?
Where will my document get stored, if I import it from another app?
Can I import a password-protected file into Zoop Wallet?
How many documents can I import from another app?
Documents Edition.
4
How to add tags to the existing document stored in Zoop Wallet?
How to Merge Documents?
How to export a document page(s) from stored PDF?
How to Add more pages to the document stored in Zoop Wallet?
Benefits & Offers (Zoop Exclusive)
8
Is Zoop Exclusive an Ads section?
What is Zoop Exclusive Offers?
Offers Category.
Customized Offers as per User Profile.
What does the 'ZOOP EXCLUSIVE' tag signify under certain offers?
View all 8
Protected PDFs (Passwordless Experience)
3
What is Protected PDFs?
How to use Protected PDFs Feature?
I'm unable to enable the Protected PDFs feature. What should I do?
General Queries.
General Queries.
12
What is Zoop Wallet?
How to create a Zoop Wallet account?
How to Login?
How to Update/Change phone number?
How to Set/Change Share PIN?
View all 12
DigiLocker Related.
DigiLocker Queries.
7
How is Zoop Wallet related to DigiLocker?
How to Import Documents from DigiLocker in Zoop Wallet?
How do I import a single document from DigiLocker to Zoop Wallet?
I'm not receiving DigiLocker OTP.
Forgot DigiLocker Security PIN
View all 7
DigiLocker Technical Queries.
1
I'm unable to Import DigiLocker documents in Zoop Wallet.
Cloud Backup.
All about Cloud Backup.
5
How secure is Cloud Storage?
How much storage is provided?
Where is my data stored?
Is cloud storage Free?
Can I buy Storage?
Backup's Troubleshooting.
5
What if my Cloud Storage is full?
Is it possible to access documents backed up on cloud storage simultaneously on multiple devices?
What should I do if the document restoration process is taking a long time?
It's showing documents not backed up, what to do?
How can I store a document greater than 100 MB?
Privacy & Security Related.
Privacy & Security Related.
5
Is Zoop Wallet Safe?
Protection of Personal Information
Why should I store my documents in Zoop Wallet?
Can anyone access my Documents apart from me?
Data Sold to third parties?
Zoop Scanner
All About Scanning
5
What are the scanning modes available in Zoop Wallet?
What is the difference between Single Mode and Batch Mode while scanning documents?
Why is there 'BETA' Tag on some features in Scan?
Are 'BETA' features free to use?
Is Scanning Documents & IDs available offline?
Scanning Capabilities
2
Common Scanning Tools for capturing scans in each mode(ID Scan, Single Scan, Batch Scan)
Common Scanning Tools for previewing scans in each mode(ID Scan, Single Scan, Batch Scan)
HD Mode
4
How HD scan is beneficial for scanning?
Is HD scan free to use in Zoop Wallet?
What is the resolution limit for HD scans?
Is HD mode available in every scanning mode?
Auto Capture
3
What are the benefits of using Auto Capture?
Is Auto Capture available in every mode of scanning?
How do I use the Auto-Capture feature in the Zoop Wallet App?
Grid Lines
3
How does Grid Lines assist me while scanning documents?
How to use Grid Lines feature?
I am unable to find Grid Lines tool while scanning my ID documents. Why?
Filters & Adjustment
4
How do the Filters & Adjust (Brightness/Contrast) options assist me after scanning in Zoop Wallet?
What filters could i apply to my scan?
How do I apply filters to my Scans in Zoop Wallet?
How does the Adjust (Brightness/Contrast) assist me in making my scans better quality?
Auto-Detection of Corners & Auto-Cropping
2
How does 'Cropping' tool helps in taking perfect scan?
Can I opt out of auto-cropping in Zoop Wallet?
ID Card & Single Mode Scanning
3
How efficiently can I scan an ID card in Zoop Wallet?
How does Single Scanning Mode work in Zoop Wallet?
Can I Scan Multiple pages using Single Mode?
Documents Scanning- Batch Mode
2
How does Batch Scanning Mode work in Zoop Wallet?
Is there any limit for scanning documents in Batch Mode?
Troubleshoot for Scanning
6
I am unable to scan documents or use the scanner in Zoop Wallet?
Is it possible to scan documents and edit them without an internet connection?
Can I add filters to a document that is already saved in Zoop Wallet?
I'm unable to drag corners detected in my scan.
I'm unable to find corners detected in my scan.
View all 6
Get Documents from Gmail.
Get Gmail Documents to Zoop Wallet Automatically.
0
Troubleshooting for 'Gmail Documents'
4
I'm unable to connect my Gmail Account
How do I remove my Gmail Account from Zoop Wallet?
My documents are not getting added in Zoop Wallet from my Gmail
Where do i find the option to manage my preferences against my gmail account linked to Zoop Wallet?
PDF Tools
Merge PDFs
8
Does Zoop Wallet support the merging of documents? How could I access it?
What types of documents can I merge?
Can you provide a step-by-step guide on how to merge PDFs?
How can I merge PDFs chosen from my phone's file manager?
Is there a limit to the number of PDFs I can merge?
View all 8
Add Pages
4
What is 'Add pages' feature and what are the benefits?
Is there any limit in adding pages?
How to use Add pages feature?
How can I add pages to document already stored in Zoop Wallet?
Reorder Pages
3
What is Reorder pages Feature in Zoop Wallet?
How to Reorder Pages of a document?
How to Reorder Pages of a PDF which is already stored in Zoop Wallet?
Extract Pages
3
What is Extract Pages feature and how it works?
How to Use the Extract Page Feature?
Can I Extract Pages from a PDF Stored in Zoop Wallet?
Remove Pages
3
What is the Remove Pages Feature in Zoop Wallet, and How Does It Work?
How to Remove Pages from a PDF and Store It in Zoop Wallet?
Can I Remove Pages from a Stored PDF in Zoop Wallet?
Zoop Plus
All about Zoop Plus (Premium Tier)
5
What is Zoop Plus, and what are its benefits?
How can I subscribe to Zoop Plus?
Is a free trial available for Zoop Plus?
Can I use Zoop Wallet without subscribing to Zoop Plus?
Where do i manage my subscrption?
Features in Zoop Plus
2
What features are exclusive to Zoop Plus members?
Would I be receiving new Premium Features as they get released against Zoop Plus tier?
Subscrption Plan and Pricing
6
Subscription Plans Available in Zoop Plus
Offers and Discounts Available
How can I switch from one subscription plan to another?
How am i billed for my subscription?
Can I switch devices after subscribing, and will my subscription remain valid?
View all 6
Payments & Refunds
4
What payment methods are available for purchasing a Zoop Plus subscription?
Can I update the payment method for my Zoop Plus subscription?
How do I add a payment method for my Zoop Plus subscription?
Will I get a refund if I cancel my subscription?
Troubleshoot for Subscption
5
My transcation failed, however my money was deducted
How do I restore my Zoop Plus subscription on a new device?
Why am I unable to activate my Zoop Plus subscription?
What if im stuck while purchasing the subscription
If I delete my Zoop Wallet account, will my subscription remain active?
Frequently asked questions
Frequently Asked Questions
11
How is Zoop Wallet related to DigiLocker?
What documents can I store in Zoop Wallet?
Which documents can be imported from DigiLocker into Zoop Wallet?
Can I create/import APAAR ID/ABC ID in Zoop Wallet?
How to set/change Share PIN?
View all 11
Zoop Wallet Features.
Zoop Wallet Features
9
How to Import Documents from File Manager?
How to scan and store document?
How to Add Documents from Gallery?
Sharing methods available
Can i store my family member's documents in Zoop Wallet?
View all 9
DigiLocker Specific
DigiLocker specific
4
How to import Pan Card?
How to Import Driving License?
Forgot DigiLocker Security PIN
How do I import a single document from DigiLocker to Zoop Wallet?
Zoop Plus (Premium)
Zoop Plus (Premium)
8
What is Zoop Plus, and what are its benefits?
How can I subscribe to Zoop Plus?
What features are exclusive to Zoop Plus members?
Subscription Plans Available in Zoop Plus
Offers and Discounts Available
View all 8
Protection of Personal Information
Protection of Personal Information
5
Is Zoop Wallet Safe?
Protection of Personal Information
Can anyone access my Documents apart from me?
How to Lock Zoop Wallet App?
Data Sold to third parties?
Profile Related
Profile Related
3
How to Update/Change phone number?
How to Update Name/DOB?
How can I change my profile Role (Profile type)?
Technical issue...
Technical issue..
6
Not receiving OTP
OTP not working
Document Addition Failed Or Unable to Add Documents
I'm Unable to Share Documents
I'm unable to find Downloaded Documents
View all 6
Gmail Sync
Gmail Sync
5
How does 'Get Docs from Gmail' works?
How to get documents from Gmail to Zoop Wallet?
Can I integrate my Yahoo or Outlook email ID to get documents in Zoop Wallet?
What types of documents can I import from Gmail to Zoop Wallet?
Where do i find the option to manage my preferences against my gmail account linked to Zoop Wallet?
Document Organisation
Document Organisation
5
What document categories are available in Zoop Wallet?
What types of documents are supported in Zoop Wallet?
How can I add tags to documents in Zoop Wallet?
How can I use the Sort & Filter feature in Zoop Wallet?
How do I remove filters in Zoop Wallet?
Document Organisation.
Supported Documents and categories
4
What are the available categories in Zoop Wallet?
What document types are supported in Zoop Wallet?
Can I create custom categories in Zoop Wallet?
Can I store document types other than those available in predefined categories?
Organising Document
5
How is Zoop Wallet better than other apps for organizing documents?
What features does Zoop Wallet offer to help organize documents efficiently?
Can I Categorize documents in Zoop Wallet?
Is it possible to rename or add tag documents for better organization in Zoop Wallet?
How do I move a document from one category to another in Zoop Wallet?
Document access and Search
4
Can I search for documents in Zoop Wallet using document names?
How can i access documents from Home Screen by search?
Is it possible to search for documents within a specific category?
What search filters can I use to quickly find a document in Zoop Wallet?
Document accessiability Sort & Filters
6
How Sort/Filter could help you find your document faster within a category?
How do I sort my documents?
How do I filter documents in Zoop Wallet?
Can I apply both sorting and filtering at the same time?
Will the app remember my sorting and filtering preferences?
View all 6
Troubleshoot for Document Organisation
6
I can't find the document type I need in Zoop Wallet. What should I do?
I’m unable to search for my documents even after entering the correct document name. What should I do?
Why is the 'Sort and Filters' option not working?
Why can't I see any changes after applying a filter?
Why do my filter preferences disappear after closing the app?
View all 6
Privacy & Security
Privacy & Security Features
6
What Security features are there in Zoop Wallet?
What is Secure Sharing via Zoop?
What is ZPIN and what are its benefits?
What features can I use ZPIN for?
How do I manage app permissions in Zoop Wallet?
View all 6
Security Features
ZPIN
4
What is ZPIN and its benefits?
How to use the ZPIN feature?
For which features can ZPIN be used to unlock?
Can I switch between Device Lock and ZPIN?
Secure Sharing
5
What is Secure Sharing via Zoop?
How to use Secure Sharing in Zoop Wallet?
How Secure is Secure Sharing in Zoop Wallet?
What are the sharing methods available via Secure Sharing?
Where is the Secure Share PIN, and why can’t I use it anymore?
Device Lock
3
How does the Device Lock feature work in Zoop Wallet?
How do I enable Device Lock in Zoop Wallet?
Is Device Lock different from ZPIN?
Protected PDFs (Accessing)
4
What is the Protected PDFs feature in Zoop Wallet?
How can I unlock a password-protected PDF in Zoop Wallet?
Does enabling this feature remove the original password of the PDF?
Do I need to enter the original password every time to open a protected PDF?
My Cards (Masking/Unmasking of My Cards)
3
What is the 'My Card' feature in Zoop Wallet?
What does masking and unmasking mean in 'My Card'?
How can I unmask my Aadhar or PAN number?
Troubleshoot for Security Features
5
I'm unable to use the ZPIN feature, what should I do?
I'm unable to disable the ZPIN feature in Zoop Wallet. What should I do?
I'm unable to share my documents using my share PIN, why so?
I forgot my ZPIN. How can I reset it?
Is my card information shared with Zoop Wallet or third parties?
Get documents from Gmail (BOT Flow)
Import Documents from Gmail
7
How does ‘Get Docs from Gmail’ work? & what are its benefits?
How to Import Documents from Gmail to Zoop Wallet?
Can I get documents from multiple Gmail accounts?
What types of documents can be added from Gmail into Zoop Wallet?
How can I manage my document categories or stop receiving documents from Gmail?
View all 7
Fetch Documents from Gmail
5
What is the difference between Import from Gmail and Fetch from Gmail in Zoop Wallet?
Which Types of Documents Can I Get from Gmail into Zoop Wallet?
If I Get Documents from Gmail, Will Everything Be Synced?
Can I Choose a Specific Time Period for Getting Documents from Gmail?
Is Fetch Feature Available for Free Users?
