We apologize for the inconvenience. Please check the following:
1. Ensure that you have enabled the ZPIN feature by navigating to Menu > Privacy & Security or check the Home screen for the 'Set up ZPIN' option.
2. Verify that you are entering the correct PIN that you have set.
If you are still facing issues, you can create a ticket by emailing us at [email protected] or contact our Live Agent by going to Menu > Message Us > Talk to Agent for further assistance.