If you’re having trouble enabling the Protected PDFs feature, please check the following:
1. Ensure you are a Zoop Plus (premium) user, as this feature is available only to users on any Zoop Plus tier.
2. If you are a premium user and still facing issues, verify that your device’s default lock system is enabled. The Protected PDFs feature requires your device’s lock to be active.
If these steps don’t resolve the issue, we request you to raise a ticket at [email protected] or talk to our Live agent (Menu > Help > Talk to an agent)