Troubleshoot for Document Organisation

I can't find the document type I need in Zoop Wallet. What should I do?
If you cannot find the document type you need to store in Zoop Wallet, don't worry! Zoop Wallet offers a dedicated 'Others' category and an '...
Fri, 28 Feb, 2025 at 12:32 PM
I’m unable to search for my documents even after entering the correct document name. What should I do?
Double-check that you're entering the correct document name or keywords. If the issue continues, try closing and reopening the app. If the document stil...
Fri, 28 Feb, 2025 at 12:32 PM
Why is the 'Sort and Filters' option not working?
Ensure that you have documents stored in the selected category. If the category is empty, sorting and filtering options may not work.
Fri, 28 Feb, 2025 at 12:32 PM
Why can't I see any changes after applying a filter?
This may happen if no documents match your selected filter criteria. Try selecting a different filter or removing filters to view all documents.
Fri, 28 Feb, 2025 at 12:33 PM
Why do my filter preferences disappear after closing the app?
The app does not save filter preferences. You will need to reapply them after reopening the app.
Fri, 28 Feb, 2025 at 12:33 PM
Why do some filter options not appear?
The filter options are based on available document types and sources. If a particular document type isn’t stored, its filter option won’t appear.
Fri, 28 Feb, 2025 at 12:34 PM