Backup's Troubleshooting.

What if my Cloud Storage is full?
If your cloud storage reaches its maximum capacity of 2GB, any documents you store will be saved on device instead. Once you've reached this limit, we a...
Wed, 11 Dec, 2024 at 12:59 PM
Is it possible to access documents backed up on cloud storage simultaneously on multiple devices?
No, accessing your backed-up documents on multiple devices simultaneously is not possible. If you attempt to log in on another device while already being lo...
Wed, 11 Dec, 2024 at 1:00 PM
What should I do if the document restoration process is taking a long time?
We apologies for the inconvenience you're experiencing with the restoration process. Please follow these troubleshooting steps: 1. Ensure you have a...
Wed, 11 Dec, 2024 at 1:00 PM
It's showing documents not backed up, what to do?
We apologise for the inconvenience. Please try the following troubleshooting steps: 1. Ensure you have a stable internet connection. 2. Make sure the d...
Wed, 11 Dec, 2024 at 1:01 PM
How can I store a document greater than 100 MB?
If you're trying to store big files (larger than 100 MB) in Zoop Wallet's Cloud storage,  Here's what you can do: Compress Images: Make you...
Wed, 11 Dec, 2024 at 1:04 PM