We apologise for the inconvenience. Please try the following troubleshooting steps:


1. Ensure you have a stable internet connection.

2. Make sure the document size should be under 100 MB.

3. Make sure you have not exhausted the storage limit.

4. Terminate the App/Kill and try again.


If the issue persists, please raise a ticket by emailing [email protected] or contacting our Live agent via Menu > Help.