We apologize for the inconvenience you have faced while scanning.


If you are unable to locate the detected corners during scanning, we recommend the following steps to resolve the issue:


1. Please try capturing the scan again, retaking the scan can help in resolving the issue.


If the issue stil persists, please take a screenshot of the error you encounter and create a ticket by sending it at [email protected] or you can also reach out to our live agent through the app by navigating to Menu > Help > Talk to Agent.