If you are unable to scan documents or use the scanner, please follow these troubleshooting steps:
Check Permissions:
1. Ensure that you have granted the permission "Allow Zoop Wallet to take pictures and record video."
2. If this permission is not granted, you will need to enable it in order to use the scanner and scan documents.
By following these steps, you should be able to resolve the issue and successfully scan your documents.
If you still facing the issue we request you to create a ticket at [email protected] by sending an email Or you may also talk to a agent via Menu > Help.