We apologize for any inconvenience you may be experiencing when attempting to share documents.
To resolve this issue, we recommend the following troubleshooting steps:
1. Check your Internet Connection: Ensure that you have a stable and reliable Internet connection before attempting to share documents.
2. Verify the Share PIN: If you are using the Secure Sharing feature, double-check that the Share PIN you entered is correct.
3. In the case of Secure Sharing, please confirm with the recipient that they have received the shared document.
If you still facing the same issue, we request you share the screenshot of the error message by creating a ticket at [email protected] or you can also talk to a Live agent (Menu > Help).